Quality of Service

Arc Randow Pty Ltd - Customer Satisfaction

Arc Randow Pty Ltd recognize that customer satisfaction is vital to its success and that consumers today no longer judge the value of a product or service on the basis of product quality and price alone. Customers' expanded concept of value includes all the elements of the total product and service experience:

• Convenience

• Friendly Professional Service

• Safety and Security

• After-Care Commitment

• Dependability and reliability

• Technical leadership

We take our responsibility to assess comprehensive and prompt quotations using the TMS computerized system and provide all the solutions to customers' panelbeating and spraypainting needs very seriously. We know that filling in forms and doing the paperwork after an accident can be a complicated procedure, thus our staff and management are able to assist you in the task of claiming from the insurance company. Our Customer Care Help Desk deals with all client queries; every customer on collection of their vehicle is asked to complete a questionnaire that helps Arc Randow Pty Ltd audit its level of customer care and service delivery. While customers receive a follow-up courtesy call from our Help Desk within a week, any complaints may be submitted to management immediately. Our frontline staff also assists customers by offering them access to a fleet of 80 courtesy vehicles for their convenience and a secure parking lot; refreshments are served in the reception area, and cell phone SMS communication is employed to inform clients of progress until collection of vehicle. Randow's customers include individuals from all walks of life – accredited vehicle manufacturers, motor institutions, insurance companies, fleet owners and the general public.